We want you to love every purchase made on everythingfashionitem.com.ng. If for any reason you are not satisfied with your order, you may request a return or refund under the terms below.
Eligibility for Returns
• Items must be returned in their original condition, unused, and with all tags/packaging intact.
• Returns must be initiated within 7 days of receiving your order.
• Items such as underwear, swimwear, and beauty products are not eligible for returns due to hygiene reasons.
• Sale or clearance items may not be eligible for return unless defective.
Return Process
• To request a return, contact our Customer Support with your order number, item details, and reason for return.
• Once approved, you will receive instructions on how to send the item back.
• Customers are responsible for return shipping fees unless the item received was damaged, defective, or incorrect.
Refund Timeline
• Refunds are processed within 72 hours after the returned item has been inspected and approved.
• Refunds will be issued via the original payment method or store credit, depending on customer preference.
• If the return does not meet eligibility requirements, the item will be returned to the customer.
Damaged or Wrong Items
• If you receive a faulty, damaged, or wrong item, please notify us within 48 hours with proof (photos/videos).
• We will arrange a replacement or full refund at no extra cost.
Note
everythingfashionitem.com.ng reserves the right to deny a return or refund if the item does not meet the return conditions stated above.